Get in Touch With Us

This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and what we cannot. We publish research-based guides about betting sites not on GamStop, so most messages are about our content: a fact that looks out of date, a question about how a bonus or payment term works, or a suggestion for a topic.

We are a comparison publisher, not a bookmaker. We cannot see your betting account, change a bet, release a withdrawal or settle a dispute with an operator. The section on complaints below explains where those problems should go.

How to reach the team

No public email address, postal address or phone number has been supplied for this page, so we have not listed one here. Please use the contact form or the contact link in the site header or footer, if one is shown, and treat that as the official route. Be cautious of anyone claiming to be Betting Not On Gamstop on social media or by text, and never send passwords, card numbers or full ID documents to us. We will never ask for them.

What to write to us about

• Corrections: a bonus term, payment method, licence detail or date that no longer matches what the operator states. Tell us which page and, if you can, where you saw the newer information.
• Questions about our guides: for example how wagering requirements, minimum qualifying odds or cash-out limits are explained.
• Topic suggestions: markets, bet types or payment questions you would like covered.
• Reader experiences: if an operator's terms differed from how they were presented, we would like to know. We treat this as a lead to verify, not as proof.
• Business and editorial enquiries: please say who you represent and what you propose. Commercial relationships do not decide rankings, and commission cannot buy position.

Writing a message we can act on

1. Give the page title or the name of the betting site you mean.
2. Quote the statement you are querying, in a sentence.
3. Say what you believe is correct and where you saw it, with the date if possible.
4. Leave out account numbers, card details and identity documents.

We aim to read every message. We cannot promise a reply time, and we may not reply to messages that are only about an operator's service.

Problems with a betting site: where to go instead

If you have a withdrawal delay, a voided bet or a bonus dispute, start with the operator's own customer support and complaints procedure. Keep screenshots, dates, bet slips and the terms that applied when you claimed. Written complaints leave a record, so prefer email or live-chat transcripts.

Regulation matters here. Sites licensed by the UK Gambling Commission must follow Great Britain's complaint and dispute rules, which include access to an approved dispute-resolution service. Operators that rely on an overseas licence sit outside that framework, so the UK Gambling Commission cannot generally resolve disputes with them, and the route open to you depends on the licensing body named in the operator's terms. Check that before you deposit. We cannot arbitrate, and we cannot guarantee that any operator will pay out.

If gambling is causing you harm

You can reach out without explaining a thing to us first. These independent services are for anyone in Great Britain:

• GamCare: confidential support and advice through the National Gambling Helpline, which is run on 0808 8020 133. Please check current opening details on the GamCare website.
• GAMSTOP: a free service that lets you self-exclude from online gambling companies licensed in Great Britain, for a period you choose. Sites not on GamStop do not take part, so they will not honour that exclusion. If you have excluded yourself because gambling was a problem, using such sites undermines that decision.
• Operator tools: deposit and loss limits, time-outs and self-exclusion are available on many sites, and gambling-blocking software can add a barrier on your devices.

Gambling is for adults aged 18 and over. It should be treated as paid entertainment, never as income or a way out of money worries. If you are in debt, a free debt advice charity is a better first call than any betting site.

Our editorial standards

We rely on published terms, regulator information and operator statements, and we separate what is confirmed from what is advertising. We do not claim to have deposited, played or withdrawn with any site. Bonus figures change often, so always read the current terms on the operator's site. Our guide to trusted non GamStop casinos shows how we approach checking licences and terms for the casino side.

What to expect after you write

A real person reads the message. If you have spotted an error we will verify it against the operator's current terms, update the page where needed, and may thank you by reply. If we cannot confirm a claim, we will say so rather than change the page on a guess.